We normally handle the process of shipping your order within 2-5 business days. The tracking number associated with your order is automatically emailed to you once the order is shipped from the warehouse. You can use the tracking number hereto check the current location of your order.
Hell yea! We use different types of carriers depending on the country of your Shipping Address. You can rest assured that wherever you live, we deliver.
Unfortunately, we cannot be held responsible for any customs fees once the items have been shipped by us. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
If you have mistakenly input a wrong shipping address when ordering, please inform us as fast as possible at email@example.com. Once the packaging and shipping process has started, it can no longer be cancelled or modified.
All the payments are processed in USD (United States Dollar), however you are able to select and display other currencies. This option is available on the menu bar.
You can check the location of your order by inserting your tracking number here.
Normally the tracking numbers become active within 1-2 business days after the shipping confirmation email. Please take in consideration that the tracking activity may experience delays from shipping processes.
Do you still have any other questions? Do not worry, you can contact us at firstname.lastname@example.org. We will be happy to assist you.
Flancerie is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. Upon inquiry, Flancerie will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.